Warranty/Returns
GOLF CADDY PROS RETURN/CANCELLATION POLICY
Any warranty covering products sold by golfcaddypros.com (aka GCP, LLC) is the warranty provided by the manufacturer/distributor of those products. We have provided their warranty information below for your convenience:
No cancellations or returns on special order items or pre-orders once the order has been placed. All orders cancelled after order placement are subject to a 3% processing/administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card or form of payment that the buyer used when placing the order.
Within 30 days of purchase, if a customer has a change of mind the cart can be returned only providing (excludes Motocaddy and Zero Stride Friction - see respective product pages for details):
o The cart is completely unused and brand new
o It is in original packaging & new/unused condition
o The owner pays the return freight
o A return authority is obtained first from US distributor/manufacturer through GCP, LLC
o Original shipping fee + handling fee will be deducted from the refund (up to $135)
Within 30 days of purchase, the owners can return a "used cart." Even if used on driveways, backyard, etc... this is not considered new any longer and not saleable as new:
o A return authority is obtained first
o It is in the original packaging
o The owner pays the return freight
o Up to 30% restocking fee applies of the full retail price
"Within 30 days" is strictly defined as the window of time concluding when the returned product is physically received and logged into designated warehouse, not when the return is initiated. A refusal of the shipment constitutes a return and the same return ship fee applies. The cart will be returned to Distributor/Manufacturer's warehouse and inspected by their personnel. The condition of the product will be verified by the manufacturer's personnel first prior to refund issuance.
Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery or within the first 48 hours or receipt. If your item(s) do arrived damaged, please send photos to info@golfcaddypros.com for review.
What is covered?
Any defect in material and workmanship resulting from personal, normal use in accordance with the owner’s manual from each brand.
For how long?
One to three years depending on Manufacturer from the day of purchase for caddy, caddy parts, battery and electronics. Caddy accessories are usually covered under this warranty for 30-90 days depending on brand.
Who gets the warranty?
The warranty is nontransferable and limited to the person who originally purchased the product.
Geographic scope:
All warranties are only covered in the United States and only applies to original products purchased in the United States. International shipping cost for product, parts or repair services exported from the country of original purchase are not covered by warranty.
LIMITATIONS & LIABILITY: IMPLIED WARRANTIES, INCLUDING THOSE OF FITNESS FOR A PARTICULAR PURPOSE AND MERCHANTABILITY ARE LIMITED TO ONE YEAR FROM DATE OF PURCHASE. WE WILL NOT PAY FOR: LOSS OF USE OF YOUR PRODUCT OR PROPERTY DAMAGE CAUSED BY YOUR GOLF TROLLEY PRODUCT OR ITS FAILURE TO WORK; ANY SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM PERFORMANCE OR FAILURE TO PERFORM UNDER THIS AGREEMENT, OR FROM THE FURNISHING, PERFORMANCE OR USE OF ANY GOODS OR SERVICE SOLD PURSUANT HERETO, WHETHER DUE TO A BREACH OF CONTRACT, BREACH OF WARRANTY, NEGLIGENCE, MISUSE OR MODIFICATION OF THE PRODUCT OR OTHERWISE NEITHER YOU NOR GCP, LLC & AFFILIATES SHALL HAVE ANY LIABILITY TO THE OTHER FOR INDIRECT OR PUNITIVE DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY EXCEPT AS EXPRESSLY PROVIDED HEREIN.